Job Description
*Job Summary*
The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.
The Boston Beer Guide plays a pivotal role in enhancing the customer experience by providing insightful knowledge about our diverse range of beers. This position requires a dynamic individual who is passionate about craft beer and possesses exceptional communication skills. The ideal candidate will engage with customers, educate them about our products, and create memorable experiences that foster brand loyalty.
*Duties*
* Engage with customers to provide an exceptional service experience, ensuring their questions and needs are met.
* Educate customers on various beer styles, brewing processes, and tasting notes to enhance their understanding and appreciation of our products.
* Conduct tastings and presentations, utilizing strong public speaking skills to effectively communicate information.
* Assist in organizing events and promotions that highlight our beer offerings, demonstrating leadership and time management abilities.
* Collaborate with team members to ensure a cohesive approach to customer service and product knowledge sharing.
* Maintain an up-to-date understanding of industry trends and competitor offerings to provide informed recommendations.
* Transport guests to the breweries outlined on the pre-set itinerary using City Brew Tour's 14 passenger vans.
*Experience*
* Proven experience in customer service roles, preferably within the food or beverage industry.
* Strong communication skills with the ability to educate diverse audiences; multilingual or bilingual capabilities are highly desirable.
* Demonstrated leadership qualities with experience in public speaking or group presentations.
* Excellent time management skills, capable of handling multiple tasks efficiently while maintaining attention to detail.
* Driving
Join us as a Boston Beer Guide and be part of a team that celebrates craft beer culture while delivering outstanding customer experiences!
Job Type: Part-time
Pay: $18.00 - $50.00 per hour
Expected hours: 5 – 15 per week
Benefits:
* Employee discount
* Flexible schedule
* Paid time off
Schedule:
* Evening shift
* Night shift
Supplemental Pay:
* Bonus opportunities
* Commission pay
* Tips
Application Question(s):
* Anything else we should know & what is your favorite local beer at the moment?
* What specifically interests you about working at City Brew Tours?
* This position may require driving a 14-passenger van. Do you have a valid driver’s license with no DUIs or at-fault accidents? Please Specify if you have any points on license.
* We run public tours Thursday through Sunday, with guides typically working 5-15 hours per week (1-3 tours). What is your regular availability on these days?
Shift availability:
* Night Shift (Preferred)
* Day Shift (Preferred)
Ability to Commute:
* Boston, MA (Required)
Work Location: In person
Job Tags
Hourly pay, Part time, Local area, Flexible hours, Shift work, Night shift, Sunday, Day shift, Afternoon shift,