Job Description

RH at its core is about taste, and we believe the idea of scaling taste is large and far-reaching.

At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative, and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined, and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.

As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to “do the right thing.” This is an ideal role for a polished individual with a passion for service, design and home furnishings.

YOUR RESPONSIBILITIES

Live Our Vision, Values, and Beliefs every day

Represent the RH brand through polished communication, personal appearance, and professionalism

Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations

Collaborate with cross-functional partners and Leaders to ensure the customer’s needs are not only met but also exceeded

Build brand loyalty and revenue by being well-versed in RH product offerings, processes, and systems

OUR REQUIREMENTS

1+ years of experience in Customer Service, luxury retail, and hospitality preferred

Fluency in French, Written and Verbal

Poise and confidence to interact with high-end customers while maintaining confidentiality

People and relationship-driven

Driven to deliver first-class service and exceed customer expectations

Ability to recognize and respond to multiple priorities

Exceptional analytical, problem-solving, and decision-making skills

Strategic, highly organized, and results-oriented

Excellent verbal and written communication skills

Commitment to Quality with exceptional attention to detail

Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce, and Google Applications

Willingness to work a flexible schedule, including evenings, weekends and holidays

Ability to be productive working remotely

About Us

RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.

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