At OneNotary, we are transforming the notary industry by making secure, fast, and accessible online notarization available anytime, anywhere. Trusted by tens of thousands of businesses across the U.S., we provide a seamless digital experience for lifes most important moments. As we scale, we are looking for passionate leaders to help us redefine customer success in a highly regulated and mission-critical environment.
Role Description
We are seeking a Director of Customer Service to lead our growing organization and elevate the customer experience across all touchpoints. This is a strategic leadership role focused on scaling notary operations, enhancing service quality, and building a customer-first culture. You will be responsible for overseeing day-to-day notary operations, managing cross-functional initiatives, and championing process improvements that drive efficiency, satisfaction, and retention.
Reporting directly to executive leadership, the Director will collaborate closely with Product, Engineering, Compliance, and Sales to ensure our customersboth businesses and individualsreceive exceptional, compliant, and timely service.
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