Customer Service Support Specialist Job at BrickRed Systems, Boston, MA

d2xaY3loS0lTQ1hGbXdHVy9lYnpTakF5YlE9PQ==
  • BrickRed Systems
  • Boston, MA

Job Description

Job Description

We are seeking a Customer Service Support Specialist to join our team. This role is not a typical customer-facing position; instead, it focuses on data entry, order management, and internal operations support for the Customer Service team. The ideal candidate will ensure accurate and timely processing of orders, maintain strong internal communication, and proactively resolve issues to support smooth business operations.

Key Responsibilities

  • Provide premium customer service support through accurate, proactive, and timely communication with the customer service team, account team members, and internal partners.
  • Respond to incoming emails and calls from internal teams.
  • Accurately receive and maintain customer orders to ensure on-time delivery in line with expectations.
  • Proactively identify and address issues through problem-solving, collaboration, and escalation.
  • Support order book management and contribute to the overall efficiency of the digital marketplace.

Required Qualifications

  • 1+ year of experience with SAP/CRP systems .
  • Proficiency in Microsoft Outlook and Excel (medium to high-level understanding).
  • Working knowledge of PowerPoint .

Preferred Skills

  • Experience with Business Intelligence (BI) systems .
  • Familiarity with order book management .
  • Exposure to digital marketplace operations .

About Brickred Systems:

Brickred Systems is a global leader in next-generation technology, consulting, and business process service companies. We enable clients to navigate their digital transformation. Brickred Systems delivers a range of consulting services to our clients across multiple industries around the world. Our practices employ highly skilled and experienced individuals with a client-centric passion for innovation and delivery excellence.

With ISO 27001 and ISO 9001 certification and over a decade of experience in managing the systems and workings of global enterprises, we harness the power of cognitive computing hyper-automation, robotics, cloud, analytics, and emerging technologies to help our clients adapt to the digital world and make them successful. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Job Tags

Similar Jobs

Parker Hannifin Corp.

Assembler/Tester A Job at Parker Hannifin Corp.

 ...Job Description Position Summary Assembler/Tester A - Military Flight Controls Division Parker Hannifin is a Fortune 250 global...  ...in fly-by-wire flight control systems and electrohydraulic products and offers the world's most advanced motor design capabilities... 

Pilot Flying J

Area Facility Maintenance Technician Job at Pilot Flying J

Company Description Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel...

Darkbladesystems

UAS PILOT (, MD, United States) Job at Darkbladesystems

 ..., remotely piloting, and recovering remote piloted ground and air vehicle systems. The UAS Pilot will be available for 6-month rotational...  ...Charts Experience communicating and coordinating with Air Traffic Control Experience with operation and control of aircraft between... 

Frontage Laboratories

Senior Scientist - Method Development-Biomarker LC-MS/MS Job at Frontage Laboratories

 ...the US, Canada and China. Our core competencies include drug metabolism, pharmacokinetics/ pharmacodynamics (PK/PD), safety and toxicology, bioanalytical services, chemistry and manufacturing controls for drug development, and core laboratory services for clinical trials... 

GC Associates USA

Cable Technician Job at GC Associates USA

 ...troubleshooting of communications equipment and peripheral equipment such as network wireless access points and security appliances. including: Install equipment, fiber, and copper cable for end Installation of ducts and conduits, pulling cables, and terminating...